1. Introduction
FeelSay ("we", "us", "our") operates https://feelsay.in and creates personalized musical memories from stories, photos and audio shared by our customers. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website or purchase a FeelSay memory gift.
By using FeelSay, you agree to the practices described in this policy. If you do not agree, please do not use the service.
2. Information We Collect
Personal Information
When you place an order, we collect your name, email address, phone number, delivery details and any other information you voluntarily provide (such as the recipient's name and the occasion).
Uploaded Stories, Photos & Audio
To create your personalized memory, we collect the written story, images and audio recordings you submit. These files are stored securely and used only to produce and deliver your song. We never sell, license or repurpose your uploaded content for advertising.
Payment Information
All payments are processed securely through Razorpay. FeelSay does not store your card number, CVV, UPI PIN or bank credentials on our servers. Razorpay handles payment data in accordance with PCI-DSS standards.
Google Login (when enabled)
If you sign in with Google, we receive your name, email address, profile picture and Google account ID as permitted by the scopes you approve. We only use this data to authenticate you and personalize your FeelSay experience.
Facebook Login (future support)
When Facebook Login is enabled, we will receive basic profile information you authorize (name, email, profile picture). Use will be limited to authentication and account personalization.
4. How We Use Your Information
- To create, produce and deliver your personalized memory gift.
- To process payments and issue invoices.
- To provide customer support and respond to enquiries.
- To improve our services, website and product experience.
- To send transactional and (with consent) marketing communications.
- To comply with legal obligations and prevent fraud.
5. Data Security
We use industry-standard security measures including HTTPS encryption, access controls and encrypted storage. While no method of transmission is 100% secure, we work hard to protect your information from unauthorized access, alteration, disclosure or destruction.
6. Data Retention
We retain your personal information for as long as needed to provide the service, fulfil orders, comply with legal obligations and resolve disputes. Uploaded stories, photos and audio are retained so you can re-download your memory. You may request deletion at any time by contacting us.
7. Third-party Services
FeelSay works with trusted third parties to operate the service, including Razorpay (payments), Google (analytics, login, hosting integrations), Meta (advertising analytics), and hosting/CDN providers. Each partner is bound by their own privacy and security terms.
8. Children's Privacy
FeelSay is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will delete it promptly.
9. User Rights
You have the right to access, correct, update or request deletion of your personal information, to withdraw consent to marketing at any time, and to request a copy of your data. To exercise these rights, email us at hello@feelsay.in.
10. Contact Information
Questions about this Privacy Policy? Reach us at hello@feelsay.in or via the contact page.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of FeelSay after changes take effect constitutes acceptance of the revised policy.